U331

Message Appears on the Computer Screen

Error Number: B200 A printer error has occurred. Turn the printer off and unplug the power cord of the printer from the power supply. Then contact the service center. Is Displayed

Error Number: **** A printer error has occurred. Turn the printer off and then on again. If this doesn't clear the error, see the user's guide for more detail. Is Displayed

Error Regarding the Power Cord Being Unplugged Is Displayed

Writing Error/Output Error/Communication Error

Other Error Messages

The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed

Error Number: B200 A printer error has occurred. Turn the printer off and unplug the power cord of the printer from the power supply. Then contact the service center. Is Displayed

Turn off the machine, and unplug the power cord of the machine from the power supply.

Contact the service center.

Error Number: **** A printer error has occurred. Turn the printer off and then on again. If this doesn't clear the error, see the user's guide for more detail. Is Displayed

"****" is displayed in the alphanumeric character and depends on the error occurred.

  • 5100 Is Displayed

    Confirm the movement of the FINE Cartridge Holder blocked.

    Cancel printing from your computer, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.

    Important

    • Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

    • If the problem is not resolved, contact the service center.

  • Four-Digit Alphanumeric and "Printer error has occurred." Is Displayed

    Turn off the machine, and unplug the power cord of the machine from the power supply.

    Plug the machine back in and turn the machine back on.

    If the problem is not resolved, contact the service center.

Error Regarding the Power Cord Being Unplugged Is Displayed

The power cord may have been unplugged while the machine was still on.
Check the error message that appears on the computer, then click OK.
The machine starts printing.

See Notice for Unplugging the Power Cord for unplugging the power cord.

Writing Error/Output Error/Communication Error

  • Check 1: If the POWER lamp is off, make sure that the power plug is plugged in, then turn the machine on.

    While the POWER lamp is flashing green, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit green.

  • Check 2: Make sure that the printer port is configured appropriately in the printer driver.

    * In the following instructions, "XXX" signifies your machine's name.

    1. Log on as a user account with administrator privilege.

    2. Select Devices and Printers from the Start menu.

      In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.

      In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.

    3. Right-click the Canon XXX Printer icon, then select Printer properties.

      In Windows Vista or Windows XP, right-click the Canon XXX Printer icon (where "XXX" is your machine's name), then select Properties.

    4. Click the Ports tab to confirm the port settings.

      Make sure that a port named USBnnn (where "n" is a number) with Canon XXX Printer appearing in the Printer column is selected for Print to the following port(s).

      • If the setting is incorrect:

        Reinstall the MP Drivers.

      • Printing does not start even though the port named USBnnn is selected:

        Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select Canon XXX Printer.

        If the problem is not resolved, reinstall the MP Drivers.

  • Check 3: Make sure that the USB cable is securely plugged in to the machine and the computer.

    When the machine is connected to your computer with a USB cable, check the followings:

    • If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

    • There could also be a problem with the USB cable. Replace the USB cable and try printing again.

  • Check 4: Make sure that the MP Drivers are installed correctly.

    Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers, insert the Setup CD-ROM into the computer's disc drive and perform Custom Install and select MP Drivers to install again.

  • Check 5: Check the status of the device on your computer.

    Follow the procedure below to check the status of the device.

    1. Click Control Panel, Hardware and Sound, then Device Manager.

      If the User Account Control screen is displayed, follow the on-screen instructions.

      In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet.

    2. Double-click Universal Serial Bus controllers then USB Printing Support.

      If USB Printing Support is not displayed, make sure that the machine is correctly connected to the computer.

      Check 3: Make sure that the USB cable is securely plugged in to the machine and the computer.

    3. Click the General tab and make sure that there is no indication of a problem with the device.

      If a device error is displayed, refer to Windows help to resolve the error.

Other Error Messages

  • Check: If an error message is displayed outside the printer status monitor, check the following:

    • "Could not spool successfully due to insufficient disk space"
      Delete any unnecessary files to increase the amount of free space on the disk.

    • "Could not spool successfully due to insufficient memory"
      Quit other running application softwares to increase available memory.
      If you still cannot print, restart your computer and retry printing.

    • "Printer driver could not be found"
      Uninstall the printer driver according to the procedure described in Deleting the Unnecessary MP Drivers, and then reinstall it.

    • "Could not print Application name - File name"
      Try printing again once the current job is complete.

The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed

If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for permission to send the printer and application software usage information will be displayed one month, three months, and then six months after the installation. After that, it will be displayed every six months for about four years.

Read the instructions on the screen and follow the procedure below.

figure: Inkjet Printer/Scanner/Fax Extended Survey Program screen in Windows

  • If you agree to participate in the survey program:

    Click Agree, then follow the on-screen instructions. The printer usage information will be sent via the Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.

    Note

    • When the information is being sent, a caution screen such as an Internet security screen may be displayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.

    • If you deselect the Send automatically from the next time check box, the information will not be sent automatically from the second time onward and a confirmation screen will be displayed at the time of the next survey. To send the information automatically, see Changing the confirmation screen setting:.

  • If you do not agree to participate in the survey program:

    Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped. The confirmation screen will be displayed again two months later.

  • To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:

    To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall, then follow the on-screen instructions.

  • Changing the confirmation screen setting:

    1. Select items from the Start menu as shown below.

      • In Windows 7 or Windows Vista, select the Start menu > Control Panel > Uninstall a program.

      • In Windows XP, select the Start menu > Control Panel > Add or Remove Programs.

        Note

        • In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting up software.

          This dialog box appears when administrative rights are required to perform a task.

          If you are logged on to an administrator account, follow the on-screen instructions.

    2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program.

    3. Select Change.

      If you select Yes after you have followed the on-screen instructions, the confirmation screen will be displayed at the time of the next survey.

      If you select No, the information will be sent automatically.

      Note

      • If you select Uninstall (or Remove), the Inkjet Printer/Scanner/Fax Extended Survey Program is uninstalled. Follow the on-screen instructions.


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